Test water for bromine or chlorine, alkalinity, and pH.
Always adjust the alkalinity before the pH.
Add Scale Free, and Spa Clear or Prevent 2. If your spa has an ozonator, you may find that you don’t need to use a spa clarifier because ozone acts as a flocculent, allowing smaller particles to be filtered out.
Repeat sanitation as in the “Initial Treatment” section above. (Add bromine OR chlorine as needed).
Rinse off the filter cartridge with fresh water. Soak the filter in cartridge monthly, or more frequently if you have a large bather load.
Squeeze out scum bags (Zorbies cannot be squeezed out) and rinse with fresh water.
We have Certified Spa technicians on call to take care of any issue you may have.

Our Staff is speedy, knowledgeable and dependable.

The Empress mobile service vehicle is on the road daily to carry out on-site repairs, maintenance and troubleshooting to all makes and models of hot tubs, swim spas, whirlpools and other equipment. In addition, we have many parts in stock and can do small repairs on the test bench in our workshop.

From older electro-mechanical to modern digitally controlled systems, our expert technicians are ready to handle any questions or problems you may have, either on-site, or by e-mail or phone; furthermore, if for whatever reason we can’t service it, we’ll refer you to someone who can!